After-Sales Policy

1. After-Sales Service Instructions

Thank you for purchasing Pod Dolls from Pod Fable! We always prioritize product quality and provide reliable after-sales protection for every customer to ensure a pleasant shopping experience.

2. Basic Rules for Returns and Exchanges

1. Service Time Limit: Customers may apply for after-sales service within 7 days after receiving the goods.

2. Eligible Return and Exchange Scenarios: For non-human problems such as original quality defects, damage, missing items, wrong delivery and functional flaws, we support replacement, reshipment or refund.

3. Ineligible Return and Exchange Scenarios: Returns, refunds and exchanges are not supported for subjective and conventional process problems including man-made damage, unauthorized cutting, cleaning or modification, normal wear and tear, personal dislike, inconsistent psychological expectations, minor handmade differences, slightly loose or fallen accessories, and slight transportation loss. Unreasonable package rejection and abandonment are also not eligible for after-sales refunds.

3. Handling of Damages and Quality Issues

If the goods you receive have damage, flaws or original quality problems, please contact customer service within 7 days after receipt and provide real photos or videos of the problem. After verification, we will provide solutions including reshipment, replacement or refund.

4. After-Sales Service for Logistics Abnormalities

If you encounter problems such as long-term unupdated logistics information, package loss, transportation detention or customs inspection delay, please feel free to contact customer service. We will assist in checking and following up the whole process to properly resolve all logistics abnormalities.

5. Refund Processing Time

All approved refund applications will be returned to your original payment account within 3–7 working days. The actual arrival time is subject to the rules of the corresponding payment platform.

Please unpack and check the package carefully after receipt to confirm the goods are intact. Successful receipt confirms that the appearance, quantity and accessories of the goods are correct and undamaged. Please contact our official customer service immediately if you have any problems.

6. Exclusive Instructions and After-Sales Definition for Handmade Products (Important · Order Placement Equals Consent)

All Pod Dolls in our store are purely handmade customized products with inherent differences in craftsmanship and raw materials. By placing an order, customers fully understand and unconditionally agree to all the following after-sales rules. Please do not place an order if you mind handmade differences, glue bonding craftsmanship or slight transportation loss.

1. Handmade Craft and Material Differences: Due to manual production techniques and natural raw material characteristics, each Pod Doll has unique textures, lines, subtle cracks and shape details, so it cannot be 100% consistent with the product pictures. All finished products maintain more than 90% similarity with the official pictures without affecting overall appearance and normal use. Such inherent handmade differences are not quality problems and are not eligible for return, refund or exchange.

2. Accessories Craft and Transportation Issues: All decorative accessories of Pod Dolls are fixed with glue, which is a standard feature of handmade products. Minor loosening or falling off of accessories may occur during long-distance international transportation. We provide free eco-friendly glue with every order for simple self-repair, which will not affect the appearance and normal use of the product after repair. Any accessory problems that can be fixed with glue are not quality problems and do not support return, refund or exchange.

3. Ineligible After-Sales Scenarios: Damage, deformation or accessory loss caused by artificial collision, tearing, man-made damage, unauthorized cutting, cleaning or modification are non-original quality problems, and no return, refund or exchange service will be provided.

4. Eligible After-Sales Scenarios: After-sales services (reshipment, replacement, refund) are only available for irreversible and serious quality problems, including large-area breakage, complete structural damage, and serious flaws that cannot be repaired with glue.

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