FAQ

1. About Product & Material

  1. What material are Pod Dolls made of?
    Pod Dolls are made of eco-friendly handmade materials, soft and safe with no sharp edges. They are handmade decorative ornaments. Small accessories are fixed with eco-friendly glue.
  2. Will the doll look exactly like the picture?
    Due to 100% handmade craftsmanship and natural materials, each doll has slight natural differences. Similarity is ≥90%. This is NOT a quality issue.
  3. Is a slight smell normal?
    A slight material smell is normal for new handmade items. It will disappear in 1–2 days in a ventilated area. Non-toxic and safe.

2. Care, Cleaning & Storage

  1. How to care for Pod Dolls?
  • Avoid heavy squeezing, pulling, dropping or tearing
  • Keep away from water, alcohol, wet wipes and liquids
  • Avoid long-term direct sunlight, high temperature and humidity
  • Handle gently for display and light play only
  1. How to clean if dirty?
  • Light dust: wipe gently with a dry soft cloth or dry brush
  • DO NOT wash, soak, use wet wipes or alcohol
  • DO NOT use a hair dryer, dryer or direct strong sunlight
  1. How to store long-term?
  • Keep in a dry, cool and ventilated place
  • Avoid heavy pressure, folding or deformation
  • Store in original package or dust bag if not in use
  • Keep away from children under 3 years to prevent choking hazard

3. About Handmade Production

  1. Why is each doll slightly different?
    All Pod Dolls are 100% handmade. Natural differences in texture and details are unique features of handmade products, NOT quality defects.
  2. What if accessories become loose or fall off?
    Small parts are glued by hand. Minor loosening may occur during international shipping. Free eco-friendly glue is included for easy repair.

4. Order, Production & Shipping

  1. How long after ordering will you ship?
    Handmade production, quality inspection, packaging and shipment will be completed within 2–5 days.
  2. Can I change address, style or cancel my order?
    You may contact us before shipping. No cancellation, address change, style change or interception once shipped.
  3. Can I request rush production?
    Rush service is currently unavailable. All orders are processed in payment order and shipped within 72 hours.

5. Shipping & Delivery (DDP Door-to-Door)

  1. What shipping do you use? How long is delivery?
    We use DDP door-to-door shipping with full tracking. Total time: about 7–14 working days after shipping (depends on customs and logistics).
  2. Do I need to pay customs duties or taxes?
    No. We provide DDP service with all taxes and customs clearance included. No extra fees or procedures required.
  3. What if logistics are not updating or package not received?
    Contact us anytime if overdue. We will track, follow up and resolve all logistics issues for you.

6. After-Sales & Returns

  1. How long is the after-sales period?
    After-sales service can be applied within 7 days after receipt.
  2. When is after-sales service supported?
    Only for serious irreversible quality issues: large breakage, structural damage, completely unrepairable defects.
  3. When are returns NOT supported?
  • Handmade differences, personal preference, expectation mismatch
  • Repairable accessory issues
  • Water washing, squeezing, dropping, tearing, unauthorized modification
  • Unreasonable refusal, wrong address causing delivery failure
    Please refer to the After-Sales Service Policy.
  1. How long will the refund take?
  2. Approved refunds will be returned within 3–7 working days, subject to your payment platform.

7. Gift & Packaging

  1. Do you provide gift wrapping?
    Default: shockproof packaging for safe delivery. Contact us if you need gift wrapping service.
  2. Are price lists or receipts included in the package?
    We do not include any price documents by default to protect privacy. Suitable for direct gifting.

8. Other FAQs

  1. Is it suitable for children?
    This is a handmade decorative ornament with small parts. Not suitable for children under 3 years. For ages 14 and above only. For decoration, display and collection purposes only.
  2. Do you accept wholesale or customization?
    For wholesale, bulk orders or customization, please contact customer service.
  3. Is my personal information safe?
    Your information is only used for order processing and customs clearance. We strictly protect privacy, no sale, disclosure or abuse. See Privacy Policy.