Terms of Service

1. Application & Agreement

These Terms of Service apply to all orders, transactions and after-sales services on Pod Fable. By placing an order, you acknowledge that you have read, understood and agree to all terms.

2. Order & Payment

1. Orders will be processed after payment is confirmed.
2. All prices are as shown on the website.
3. Once paid, orders enter the processing flow. Cancellations or modifications are generally not accepted unless caused by us.

3. Order Fulfillment Process

Order Placement & Payment → Handmade production, quality inspection, packaging and shipment will be completed within 2–5 days → Export Customs Clearance → International Shipping → Destination Customs Clearance (DDP Tax Included) → Local Delivery → Customer Receipt

4. Order Processing & Shipping

1. All Pod Dolls in our store are 100% handmade. After payment is confirmed, orders will be handmade, inspected, packed and shipped within 2–5 days (excluding weekends and public holidays).
2. A trackable logistics number will be provided after shipment. You can check real-time logistics status in “My Orders”.
3. We are not liable for delays caused by logistics, customs, weather, flights or other force majeure, but will fully assist with inquiry and follow-up.

5. Delivery Service

1. We provide DDP door-to-door delivery service for global customers. All taxes and customs clearance are fully covered. Customers do not need to pay any extra fees or handle any customs procedures, just wait for delivery.
2. If you have not received your package within the estimated time, please contact customer service for assistance.

6. Product Information

All Pod Dolls are purely handmade. Due to natural materials and craftsmanship, each doll has unique textures, slight cracks and shape differences. No item is 100% identical to product photos, but all are at least 90% similar. These are not quality defects. Small decorative accessories are fixed with glue. Minor loosening or falling off may occur during transportation. Free eco-friendly glue is included in every order for simple self-repair. See After-Sales Service Policy for details.

7. After-Sales Rules

After-sales requests can be submitted within 7 days after receipt. After-sales service is only available for irreversible serious quality problems: large-area breakage, total structural damage, and defects that cannot be repaired with glue. Returns, refunds and exchanges are not supported for man-made damage, handmade differences, repairable issues or personal preference. See After-Sales Service Policy for details.

8. Refund Processing Time

All approved refunds will be returned to your original payment account within 3–7 working days. The actual arrival time is subject to the rules of the payment platform.

9. Customer Information & Responsibility

1. You must ensure that the order information is true, accurate and valid.
2. You shall be responsible for delivery failure, package return or loss caused by incorrect details.

10. Intellectual Property & Terms Modification

1. All images, text and designs on this site are proprietary to Pod Fable. Unauthorized use is prohibited.
2. We reserve the right to update these terms. Revised terms take effect immediately upon posting. Continued use constitutes acceptance.